Shipping Policy

Last Updated: July 2026

At The Mermaid Hair Collective, we're committed to delivering your order securely and with care. Please review our shipping policy below.

Order Processing

All orders are custom made to order and may take up to 28 days before dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak shopping periods, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Please note that orders are custom made to order and may take up to 28 days before dispatch.

• Domestic Shipping: Typically 2–7 business days

• International Shipping: Typically 5–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping option.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Please allow up to 24–48 hours for tracking information to become active.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

The Mermaid Hair Collective is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays may occasionally occur due to weather, customs processing, carrier issues, or other circumstances beyond our control.

If your order appears significantly delayed, please contact our customer support team, and we'll be happy to assist you.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and products so we can investigate and help resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. We're always happy to help.